ADT – Evolving Business Protection

ADT, a leading Fire and Security company, were seeking ways to enable their sales force to undertake more efficient on-site surveys, and to provide instant customer quotations for their range of Intruder Alarms, CCTV, Fire Alarms, and Access Control products.

Traditionally, sales people would take measurements and details of the customer’s office and provide an estimate on site, with a formal hard copy quotation to follow by post. The process often took days, if not weeks, to complete, by which time the lead had gone cold or been lost to a competitor.

Signals proposed automating the existing process with the introduction of a bespoke tablet based sales app. This would reduce the time to quotation and shorten the sales process considerably.

The app needed to follow a clearly defined sales process, from mandatory information gathering, integrated room planning, cost calculation, and finally confirmation of the customer order on the spot.

Signals worked closely with the client to scope, wireframe, and build a robust iPad app to enable the end to end specification and ordering of ADT products in the field. Each part of the project build was carefully managed to ensure the successful delivery of the app which was to be called “ADT Evolve”.

Once a job has been fully specified, a product pricing screen is presented with a breakdown of costs. A quotation system is then used to finalise the order. The customer is then able to legally sign the order on the tablet using integrated DocuSign technology. This data is then automatically pushed into the installation scheduling system, and the order is fulfilled.

The ADT Evolve app has a data sync function that updates all product and pricing data, along with any new job data held on the iPad when a network is available.

Used by hundreds of ADT engineers, both in the UK and Australia, the ADT Evolve app is has revolutionised the way ADT do business.

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